Privacy Policy

Scope and identity

SecInsight Solutions is the business responsible for this website. This policy applies when a person contacts the business by phone, email or the online enquiry form.

Information you may provide

The information collected depends on how you contact us and what help you request. You may provide name, email, phone, suburb or site area, selected service or package, message details and limited campaign attribution, including:

• name, email and phone details
• suburb or site area
• a selected service or package
• the message and other details you choose to include
• campaign source, keyword, creative or click identifiers carried in the page address when you arrive through a campaign link

Technical and security processing

When you use the site or submit a form, hosting and security providers may process technical information such as an IP address and security signals needed to receive the request, detect misuse and protect the site.

Why information is used

Personal information may be used to:

• respond to enquiries
• arrange on-site surveys and prepare written quotes
• supply and support requested services
• operate, secure and protect the website and enquiry process
• understand which campaign led to a submitted enquiry

Online enquiry flow

The online enquiry form uses a small number of service providers to receive, check and deliver a request.

Disclosure

Disclosure is limited to service providers reasonably needed for website hosting, security, form forwarding and email delivery, and to circumstances where disclosure is required by law. Campaign attribution included with an enquiry is forwarded through the same form and email path; the privacy-minimised Todoist follow-up contains only an opaque submission identifier and receipt time, not customer or campaign details. This policy does not make claims about a provider's certifications or compliance status.

Retention

Information is kept only for as long as reasonably needed to handle an enquiry, arrange or support services, meet legal obligations and maintain necessary operational records. The appropriate period depends on the nature of the enquiry or service; this policy does not set an invented fixed period.

Security

Reasonable steps are used to protect information handled through the website and enquiry process. No internet transmission, email service or storage method is completely secure, so we cannot guarantee absolute security.

Access, correction and questions

To ask a privacy question or request access to or correction of personal information held by the business, use the phone or email details below. We may need enough information to understand the request and confirm the relevant record.

Changes to this policy

This policy may be updated when the website, enquiry process or business practices change. The last-updated date on this page identifies the current draft.