Helpful information
Electronic security questions, answered
Straightforward guidance on surveys, system choices, installation and support for homes and business premises.
Getting started
Answers about service coverage, site surveys and choosing a suitable security system.
What areas do you service?
SecInsight Solutions services homes and business premises across Sydney & the Illawarra. Contact us with your suburb and site details so we can confirm the visit before arranging a survey.
Do you offer a free on-site survey and written quote?
Free on-site survey and written quote. The visit is used to understand the property, discuss suitable options and confirm the proposed work before installation.
How do I know which security system suits my property?
Start with what you want to cover and how the property is used. The free on-site survey checks site suitability, discusses the relevant service options and sets out the recommended scope in a written quote.
CCTV packages
Practical guidance on package selection, property suitability and installation types.
How do I choose the right CCTV package?
Package suitability depends on the areas to cover, camera positions, cable routes or wireless connectivity, and the property itself. These details are checked at the site survey and confirmed in the written quote.
Should I start with wired or solar-wireless CCTV?
Current CCTV packages include wired and solar-wireless starting points. Wired PoE is the normal recommendation where professional cabling is practical. Solar-assisted battery cameras can suit selected hard-to-cable locations, but they need dependable Wi-Fi, useful sunlight and suitable mounting positions; their indoor Home Hub also needs power and a network connection.
Do the CCTV packages record continuously or only when motion is detected?
Reliable PoE 4 can be configured for continuous or event-based recording. Less-Cabling Solar 2 records detected events rather than normal continuous 24/7 video, so wired PoE is the better starting point where continuous coverage matters. Recording mode for a tailored UniFi system is agreed during design.
How long will CCTV recordings be kept?
Retention depends on camera resolution, bitrate, frame rate, recording mode and scene activity. With four high-resolution cameras, the standard wired package's included 2TB generally means days rather than weeks of continuous history. The written quote states the agreed recording mode and estimated retention assumptions rather than promising a fixed duration.
Can I add more CCTV storage for longer retention?
Yes. Compatible 4TB longer-retention and 6TB extended-retention options are available by written quote for suitable wired systems. The drive, configuration work, expected retention assumptions and treatment of the package's included 2TB drive are confirmed before installation.
Security services
High-level answers about intruder alarms, duress and personal safety, and access control.
Can you install an intruder alarm for a home or business?
Alarm systems for homes and businesses, planned at a free on-site survey and handed over with a full walkthrough of the keypad and app.
What duress and personal-safety options can you help with?
Discreet fixed and wearable duress devices for homes and workplaces, with an activation path that's agreed with you before anything is installed.
What can an access-control system manage?
Keypads, fobs and readers installed on the doors that matter, so entry doesn't depend on who's holding a key.
Installation and support
What to expect from the confirmed scope, installation, handover and follow-up.
What happens during professional installation and app handover?
Equipment mounted and cabled neatly, then configured and tested. At handover, the app and everyday controls are demonstrated and tested with you.
How is installation scope or extra work handled?
A written quote sets out the proposed equipment, coverage and installation scope before work starts. Any extra work, difficult cable runs or site-specific changes identified during the survey are discussed and included in the quote before work begins.
How do I make an enquiry or get local support after handover?
App handover and local support are provided after installation. For an enquiry or follow-up, call 0423 919 457 or email info@secinsight.com.au.
Still have a question about your property?
Tell us what you need to cover and where the property is located. We can confirm the next practical step before arranging a survey.
Local service across Sydney & the Illawarra